Business Interruption Claims

We have assessed a large number of claims for business interruption and have a highly qualified team of Insurance Professionals, Domain Experts & Certified Forensic Analysts. We have significantly minimized the loss in a number of cases with our timely and professional intervention, using the following approach:

  • Identify and resolve bottlenecks for quick rehabilitation and restarting of the business
  • Work closely with the insured towards minimizing the interruption period
  • Close monitoring and supervision during interruption & rehabilitation period
  • Understanding of Contractual Obligations

Continuous process industry in Gujarat was shutdown for 120 days after a major fire.

Powerhouse of 1500 MW operational Hydro power plant submerged after component failure

 

Catastrophic Claims Management

Surveying & Managing Claims during Catastrophic Losses has been our forte and we have been called to survey on several such occurrences in the past which includes:

  • Gujarat Earthquake - 2001
  • Tsunami - 2004
  • Mumbai & Gujarat flood - 2005
  • Uttrakhand flood - 2013
  • Kashmir flood - 2014
  • Chennai flood - 2014
  • Nepal Earthquake - 2015

Our team of surveyors reaches the affected areas in record time and worked to provide quick resolution. The field activities are supported by an on-site back office team, ensuring immediate release of survey reports.

2014 Srinagar Flood

2014 Hudhud cyclone in Vizag

 

Engineering Claims

We specialize in handling all kinds of engineering claims, ranging across different industries like Construction equipments, Consumer electronics, chemical, cement, iron, steel, mining, power, oil & gas, hospitals, chemical industries, textiles, telecom and other infrastructure projects.

Whether it is Machinery Breakdown, Contractor's Plant and Machinery, or complex failures under large Industrial All Risk Policies & no matter where the loss happens, we coordinate investigation through our core team of Domain Experts who have in-depth knowledge to identify the root cause of the loss and determine liability under the insurance policy.

Collapse of Tower Crane

Breakdown of 256 MW gas Turbine Compressor

 

Fire & Allied Perils Claims

We have handled Fire, Flood & allied-perils claims across all industry verticals, right from INR 1 Million to INR 1800 Million. Our experience is in handling claims ranging from small businesses to large corporate houses, using a team of industry experts & automated backend team for minimizing TATs & enhancing client satisfaction.

Imported waste paper storage facility, gutted by fire

Fire due to spontaneous combustion of heaps of coal at port site

 

Forensic Advisory Claims

  • We specialize in providing financial forensics and investigation services to the insurance industry
  • Our forensic accounting expertise ensures insurance claims – including business interruption and stock loss – are accurately assessed.

We understand the work and we have the team & infrastructure to execute the same

 

Liability Claims

We are equipped with adequately trained & experienced team - in the fields of both Law and Insurance.

We remain updated with the latest trends in the field of liability and stand committed to:

  • Detailed and Exhaustive reports with supportive case laws
  • Adherence of Timelines
  • Maintaining confidentiality norms
  • Matured Insured Handling

Supported with a panel of Domain Experts, we offer to service the following, though not limited to, liability lines:

  • Professional liability
  • Product liability
  • Commercial general liability
  • Cyber liability
  • General liability
  • Directors’ and officers' liability
  • Employment practices liability
  • Clinical Trials liability
  • Employers' Liability
 

Marine & Cargo Claims

With increasing shipment/transportation hazards, this field of Marine & Cargo Insurance demands real time services from experts. With a PAN India presence, we are able to handle large volume marine claims with minimum possible TAT.

We have been providing services for:

  • Marine/Transit panels
  • Route Survey
  • Shipment Monitoring for Critical Equipment
  • Cargo Loading/Unloading
  • Large & Corporate claims

Fall of 280 MT Gas Turbine in river due to collapse of bridge

Collapse of Bailey bridge at Kullu leading to fall of MIV in the river

 

Oil, Energy & Mining Claims

We have decades of experience of handling large & complex claims in the Oil & Energy sector. Our specialty & core knowledge in this segment, with a proven a track record, provide us with an edge in delivery, efficiency and quality.

We have:

  • Complete understanding of Hydel, Thermal, Gas & Wind power plants
  • Intricate knowledge of Oil Refineries, Cracker units & continous process industries
  • In-depth understanding of testing - procedures to reach the root cause

Damage to water conducter system (surge shaft) of Hydel Power Plant

Leakage of VGO tank in an operational refinery

 

Projects and Construction Claims

We have gained our reputation as a fair Survey & Loss Adjuster Company who has highly skilled subject matter expert adjusters, with deep understanding of the sector and capable of delivering exceptional services.

Protocol has special experience in handling complex claims of large hydro-electric power projects in various parts of the country. With unrivalled Construction All Risk (CAR) and Engineering All Risk (EAR) expertise, we reduce claims spending by recommending a swift and appropriate course of action from day one.

Damage to Gas Turbine Compressor

Explosion of 200 TPH Boiler

 
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